Developing a better advising model at San Jacinto College


How might we develop an advising model that combines professional advisors with major-specific faculty support to deliver a streamlined, yet customized advising experience to students?


Ten-pronged effort: 

  • Located and managed professional advisors centrally (by campus)
  • Organized advisers around student lifecycle (e.g., admissions advisors for new students; ed planning, counseling, and completion advisors for continuing students)
  • Organized ed planners around academic or technical program
  • Offered walk-in advising and pre-start advising for new students
  • Integrated academic and student services (put advising office in same building as financial aid and other student services; advisors attended weekly Friday training sessions with other personnel)
  • Required mandatory advising (for students at 0, 27, and 60 credit hours)
  • Managed advising demand through system that placed holds on student accounts during non-peak advising times
  • Implemented discipline-specific advising governance committees (faculty monitored advising quality, encouraged collaboration between advisors and faculty members)
  • Developed annual planning and regular training sessions (focused on making the advising experience the same on all campuses)
  • Initiated early alerts for developmental students


Students can see an advisor on any campus and receive the same quality of advising. They experience limited, smooth “handoffs” from office-to-office due to cross-office collaboration, central location, and structure around student lifecycle. Faculty trust quality of advising, and students received the same messaging from both groups.

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Brainstorming prompts for you and your team to consider

Learn more about advising from our research




Pell Recipients


Students of Color


Net cost of Attendance