Developing a better advising model at San Jacinto College
How might we develop an advising model that combines professional advisors with major-specific faculty support to deliver a streamlined, yet customized advising experience to students?
- Located and managed professional advisors centrally (by campus)
- Organized advisers around student lifecycle (e.g., admissions advisors for new students; ed planning, counseling, and completion advisors for continuing students)
- Organized ed planners around academic or technical program
- Offered walk-in advising and pre-start advising for new students
- Integrated academic and student services (put advising office in same building as financial aid and other student services; advisors attended weekly Friday training sessions with other personnel)
- Required mandatory advising (for students at 0, 27, and 60 credit hours)
- Managed advising demand through system that placed holds on student accounts during non-peak advising times
- Implemented discipline-specific advising governance committees (faculty monitored advising quality, encouraged collaboration between advisors and faculty members)
- Developed annual planning and regular training sessions (focused on making the advising experience the same on all campuses)
- Initiated early alerts for developmental students
Students can see an advisor on any campus and receive the same quality of advising. They experience limited, smooth “handoffs” from office-to-office due to cross-office collaboration, central location, and structure around student lifecycle. Faculty trust quality of advising, and students received the same messaging from both groups.
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Students of Color
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